When you install SP2, the pop-up blocker is turned on in Internet Explorer and the security is set to a medium setting, which means IE will block most of the automatic pop-ups. The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click on a link or button on the web site. The pop-up blocker will also play a sound and show the Information Bar when a pop-up is blocked. You can adjust these settings so the pop-up blocker works the way you configure it to.

To change Pop-up Blocker settings, please view below:

1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.

If you want to see pop-up windows from a specific Web site, type the address (or URL) of the site in the Address of Web site to allow box, and then click Add.

To block pop-ups even if they are launched when you click a link or button on a Web site

1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
3. Select the High setting in the box near the bottom of the dialog box.

For further details, please refer to the Microsoft web site for security measures, pop-up blockers, and SP2 support.

If a different type of browser, software, or toolbar is being used, our customer support center only supports Windows XP with IE6. Any of these different types of products, please refer to their support web sites or contact their customer support.