PLEASE
SEE THE EXTENSIVE LIST OF SELF-HELP SOLUTIONS. |
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REGISTRATION |
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I
have not received a sales confirmation email. |
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How
do I change my email address?
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How
do I change my currently registered credit card to a new card?
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No
confirmation screen is displayed when I submit information for credit card registration.
It seems like the page is hanging.
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How
secure is it to provide personal and credit card information over the Internet?
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I
have not received a sales confirmation email. |
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You
may have entered an incorrect email address. We will resend a registration confirmation
email and correct your email address registration. Please submit a request using
our Trouble Ticketing
System. In the problem area, be sure to select “join registration confirmation”
from the drop down menu. Please include:
1) username(if
known)
2) password(if known)
3) correct email address
4) credit card name
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How
do I change my email address? |
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We
will reregister your email address. Please submit a request using our Trouble
Ticketing System. In the problem area, be sure to select “change registered
email ” from the drop down menu. Please include:
1) Old email
address
2) New email address

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How do I change my currently registered credit card to a new card? |
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Sorry,
we are unable to change your credit card registration. You will need to cancel
your services. After which, your password will be ineffective. When this is complete,
you will be able to register once again. Remember that you must not use your old
username for the new registration, so please register using a different username.

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No confirmation screen is displayed
when I submit information for credit card registration. It seems like the page
is hanging. |
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Occasionally
there is an error with the registration submittal page. The registration information
may have been received, but a confirmation page is not shown. If this is the case,
please do not try to register again. We will check your registration status. Please
submit a request using our Trouble
Ticketing System. In the problem area, be sure to select ”registration confirmation”
from the drop down menu. Please include:
1) username
(if known)
2) password(if known)
3) email address

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How secure is it to provide personal and credit card information over the Internet? |
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The
credit card information passes through a transaction process called digital ID
developed by Verisign USA, and is used as a standard for international commerce.
Your transactions are completely safe. No third-parties will be able to steal
or intercept this encrypted data. You, as a customer, are imputing your personal
credit card information directly, which means no other parties are involved with
that transaction. Furthermore, your personal email address, credit card numbers,
and any other confidential information are kept perfectly secure. The registered
information will never be sold to any outside source or provided to another company.

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