Q&A » AUTHENTICATION
1. No matter how many times I enter my username and password, an error message appears:
"An authentication error has occurred."
First of all, check to see if you have the correct, original username and password. Second, be sure to enter the uppercase and lowercase correctly and do not enter any blank spaces. Also, an authorization error might occur if you are accessing from a proxy server. Your Internet Service Provider (ISP) might have a proxy setup, so please check with your ISP.
2. Why am I getting an authentication error even though I have not cancelled my automatic recurring charges?
Your credit card may have expired or your credit limit may have exceeded the authorized amount allowed. If this occurs, your automatic recurring charges will not process properly. We can look into this problem for you. Please submit a request using our online Inquiry Form.